Shipping Methods and Charges

What ship methods are used?

We use outside delivery companies (CNE / USPS), we cannot guarantee these delivery times.

Can I update the shipping address?

Normally we will only ship to the address entered when the order was originally placed. Let’s connect as soon as possible if you need to update the shipping address--e-mail us at: vipclub@sdeer.com

When will my order ship?

Most orders placed on business days will be processed and shipped within 3-5 days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

How long does my order take to arrive?

What is the shipping fee and how do I qualify for free shipping?

Where does hemllos ship from?

Normally, All of hemllos’s in-stock products are shipped from the Vietnam/PRC and will be delivered in 7-20 business days. be sent directly from our factories.

How do you ship the packages?

Packages from warehouse will be shipped by CNE Express or USPS Express which is safe and reliable. You can check your order status online by https://www.17track.net

Do you ship worldwide?

Yes. We provide  shipping to over 200 countries around the world.

What should I do if my package is missing?

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.

If you have any questions about shipping and delivery, please contact us:
Email: vipclub@sdeer.com