What ship methods are used?

We use outside delivery companies (USPS / CNE / SF International), we cannot guarantee these delivery times.

 

Can I update the shipping address?

Normally we will only ship to the address entered when the order was originally placed. Let’s contact as soon as possible if you need to update the shipping address--e-mail us at: service@sdeervip.com

Kindly Note:

• We cannot cancel orders which have been shipped out.
• If inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review the shipping and billing information prior to checking out to ensure any possible delays are avoided. Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

 

When will my order ship?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

The item’s processing time is the time from receiving your order to physically dispatching it.

After receiving your order, we conduct rigorous Quality Control checks and tests in order to ensure the product's quality prior to shipment to meet your satisfaction. This can involve detailed in-house checks: e.g. material quality, zippers, seams, embellishments and motifs, interiors, lining, etc. The total processing time varies depending on the complexity, design and size of the specific product or article. Larger orders will naturally take longer.

If your order includes very popular items that are experiencing stock availability issues, then the order can take several business days to process and dispatch. We apologize in advance for any inconvenience caused by these delays and thank you for your patience.

If you have any questions, please feel free to contact us.

 

How can I track my order?

You will receive a confirmation e-mail with the tracking link once your order ships which can take up to 48 hours to update. If you do not see your shipping confirmation email in your inbox after 1-2 business day, please double check your junk/spam or promotions folder.

 

How long does my order take to arrive?

 

What is the shipping fee and how do I qualify for free shipping?

 

• For the following countries/regions:

United Kingdom, United States (Except: Georgia, Guam, Puerto Rico), Australia, Canada, France, China (Taiwan, Hong Kong SAR), Austria, Belgium, Czechia, Denmark, Finland,  Germany, Indonesia, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, Poland, Russia, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey

 

• For the following countries/regions:

Cyprus, Greece, Hungary, Iceland, Lithuania, Norway, Portugal, Romania, Serbia

• For the following countries/regions:

New Zealand, Azerbaijan, Bahrain, Bangladesh, Bulgaria, Cambodia, Croatia, Egypt, India, Iraq, Jordan, Kuwait, Lebanon, Mongolia, Myanmar (Burma), Nepal, Pakistan, Philippines, Qatar, Saudi Arabia, South Africa, Sri Lanka, United Arab Emirates, United States (Georgia, Guam, Puerto Rico), Vietnam

 

Where are they shipped from?

Normally, All of our in-stock products are shipped from China and will be delivered in 7-20 business days. They be sent directly from our factories.

 

How do you ship the packages?

Packages from warehouse will be shipped by CNE Express, SF International or USPS Express which is safe and reliable.

You can check your order status online by:

https://www.17track.net

https://www.sf-international.com

https://www.usps.com

 

Do you ship worldwide?

Yes. We provide shipping to over 200 countries around the world.

We ship to the following countries and territories: Åland Islands, Albania, Algeria, Andorra, Anguilla, Armenia, Austria, Belarus, Belgium, Brazil, Bulgaria, Cambodia, Canada, Caribbean Netherlands, Chile, China, Côte d’Ivoire, Croatia, Cyprus, Czechia, Denmark, Dominica, El Salvador, Equatorial Guinea, Eritrea, Finland, France, French Southern Territories, Gabon, Georgia, Germany, Gibraltar, Greece, Greenland, Guernsey, Guinea-Bissau, Vatican City, Hong Kong SAR, Hungary, Iceland, Indonesia, Ireland, Isle of Man, Italy, Japan, Jersey, Jordan, Kosovo, Liechtenstein, Lithuania, Luxembourg, Macao SAR, Malaysia, Mali, Malta, Mexico, Monaco, Namibia, Netherlands, Niger, Norway, Poland, Portugal, Réunion, Romania, São Tomé & Príncipe, Serbia, Singapore, Slovakia, Slovenia, South Korea, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Taiwan, Thailand, Togo, Turkey, United Kingdom, U.S. Outlying Islands, Uzbekistan, Vietnam, Israel, Saudi Arabia, Qatar, Australia, New Zealand (16 of 17 regions)

Once your order is authorized, you will receive a confirmation email. Once your order is dispatched, you will receive shipping confirmation and tracking details. We are not able to ship to P.O. box addresses and cannot change shipping addresses once an order is submitted.

Delivery times are estimates and are not guaranteed by S·DEER in the event of forces of nature or other uncontrollable events.

 

What should I do if my package is missing?

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.

 

Contact Us

If you have any questions about shipping and delivery, please contact us:
Email: service@sdeervip.com