Shipping Policy

Shipping Methods and Charges

What ship methods are used?

We use outside delivery companies (CNE / USPS), we cannot guarantee these delivery times.

Can I update the shipping address?

Normally we will only ship to the address entered when the order was originally placed. Let’s connect as soon as possible if you need to update the shipping address--e-mail us at:

When will my order ship?

Most orders placed on business days will be processed and shipped within 3-5 days.

We are unable to deliver on weekends or public holidays, any orders placed during this period will be dispatched the following business day.

How long does my order take to arrive?

Country arrive time
US 7 - 20 Working Days
CANADA 7 - 20 Working Days
UK 7 - 20 Working Days
Europe 7 - 20 Working Days
All Other Countries 20 - 40 Working Days


What is the shipping fee and how do I qualify for free shipping?

Rate Name Condition Price
Standard Shipping $0.00-$58.99 USD $5.99
Free Shipping over $59 $59 USD and up Free

Where does hemllos ship from?

Normally, All of hemllos’s in-stock products are shipped from the Vietnam/PRC and will be delivered in 7-20 business days. be sent directly from our factories.

How do you ship the packages?

Packages from warehouse will be shipped by CNE Express or USPS Express which is safe and reliable. You can check your order status online by

Do you ship worldwide?

Yes. We provide  shipping to over 200 countries around the world.

What should I do if my package is missing?

Please contact us if you have not received your delivered order or it has been lost in transit by the carrier. We would be happy to assist.

Contact us:

If you have any questions about shipping and delivery, please contact us: